Refund and Returns Policy
PAYMENT POLICY
After you have paid the deposit for your desired room category, a confirmation e-mail will be sent out to you. The full payment is due latest at the date mentioned in that email.
GUEST CANCELLATION POLICY
It is your responsibility to read and understand the cancellation policy before making a reservation.
Naturally, no one books with the intention of canceling or postponing their retreat, but unexpected things do happen, so please purchase travel cancellation insurance once you have made your reservation! Please be sure that your insurance policy covers you for all relevant activities you will be engaging in on your retreat & TRIP CANCELLATION. Depending on the policy and conditions, travel cancellation insurance will pay for some or all cancellation fees.
Please note that there will be no refunds or discounts for arriving late, leaving early, flight cancellations, travel delays, or illness. If you cancel your participation in a retreat for any reason, the cancellation policy described here will apply, with no exceptions. If unforeseen circumstances outside the cancellation period occur (ex. injury, illness, work issues, family emergency, etc.), you’re welcome to find someone else to take your spot. If we have people on the waitlist, we’ll do our best to replace you and refund your money (minus a 20 Euro service fee), but cannot promise this.
Depending on when you cancel, cancellation penalties may apply.
Fees are determined by the following schedule:
• Deposits are non-refundable, except for the following cases: You or we find someone to take your spot OR The witches’ cookery cancels the retreat. In that case, your deposit (minus a 20 Euro service fee) will be refunded.
• If you cancel more than 80 days before your retreat start date, 100% of your payment (including deposit) may be applied to another Retreat. If you choose to cancel and not rebook, your deposit is non-refundable, unless we find a replacement for you. The rest of your payment is fully refundable.
• If you cancel 15 – 79 days before your retreat start date, 40% of your total payment may be applied to another Retreat or be refunded (minus a 20 euro service fee). You will forfeit 60% of the price of your retreat. If you or we find a replacement for you, you will of course receive full reimbursement (minus a 20 Euro service fee).
• If you cancel 14 days or less before your retreat start date, you will forfeit your entire payment. In case you or we find a replacement for you, you will of course receive your full reimbursements (minus a 20 Euro service fee).
You must submit your signed Participant Agreement form within one week of booking or 90 days prior to retreat start date, whichever comes first. Guests who fail to do so may be subject to an automatic cancellation and the above policy will apply.
THE WITCHES’ COOKERY CANCELLATION POLICY
The witches’ cookery is not responsible for your expenses incurred in preparation for any canceled retreat, such as airline tickets, loss of work, and/or other costs associated with preparing for your trip. Please purchase travel insurance for that reason.